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Our story

CanAssistance has been providing medical and general assistance for travellers since it was founded in 1989. Over the years, we’ve gained considerable expertise and developed an impressive network of international partners.

With our extensive experience in travel assistance, we’re able to combine health care and cost-containment measures while meeting the highest quality standards. Our team’s approach is empathetic, transparent, and respectful. At CanAssistance, we know that every situation is unique. We focus on actions that address the personal, medical, technical, and financial details of your situation.

CanAssistance serves clients from a variety of sectors, including government organizations, insurance companies, banks, credit card companies, travel wholesalers, and foreign travel assistance companies.

Our team

Our first-response team is available 24 hours a day, 7 days a week, 365 days a year. All of our assistance professionals are trained to answer emergency calls, evaluate the situation at hand, and initiate responses that meet the needs of our clients as quickly as possible. Our team members are committed, empathetic, and proactive in every situation. In addition to monitoring each patient’s condition, we take a host of external factors into consideration, including geographic location, cultural differences, quality of care, communications, costs, and insurance coverage.

If you’re hospitalized and in need of medical care or repatriation, we’ll assign specialized professionals and nurses to your case. Your dedicated medical team will ensure you receive appropriate care and will provide support until your medical condition is stable. To do so, our team will establish an action plan, review it daily, and stay in touch with you, your family, and your service providers.

CanAssistance has a medical director and medical consultants on call 24 hours a day, 7 days a week. Our doctors are well established with both hospitals and universities in the medical community—a major advantage when dealing with medical emergencies abroad. They’re also trained in aviation medicine and are well informed about health care in other parts of the world.

All of our team members speak French and English. We also offer assistance services in an additional 17 languages. We partner with a translation service that provides simultaneous interpretation for 140 languages and dialects.