Cancellation

Cancellation

Here’s how to file a claim for cancellation insurance under the following benefits: trip cancellation, flight delay, trip interruption, delayed return, or emergency return:

Download and carefully read the important notice

Download and print the form

Complete and sign the form

Ask the doctor to complete the form

If claiming due to an illness or injury, ask the doctor who treated the sick or injured person to complete the Treating Physician form.

Send the completed forms and all other required documents by email or mail to:

By email
claims@canassistance.com
Send digital copies of the documents and keep the originals.

By mail
CanAssistance
Travel Claims Department
1981, McGill College Avenue, Suite 400
Montreal, Quebec  H3A 2W9

Due to the COVID-19 pandemic, please note that we strongly encourage you to submit your claim via email in order to avoid additional processing delays.