Privacy policy

CanAssistance operates in a sector governed by numerous laws and directives that confer obligations to adopt, implement, and regularly update procedures that comply with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy legislation in all client jurisdictions. CanAssistance respects the privacy of the representations it receives and upholds these requirements whenever using, disclosing, or otherwise managing personal information in its custody and control.

A chief privacy officer oversees our privacy compliance program and ensures that all our employees receive appropriate training concerning PIPEDA and all other applicable privacy legislation. The policies and procedures designed to ensure compliance with the legislated privacy requirements are also covered in our training program and are made available to all employees.