Cancellation

Cancellation

Here’s how to file a claim for cancellation insurance under the following benefits: trip cancellation, flight delay, trip interruption, delayed return, or emergency return:

Download and carefully read the important notice

  IS YOUR CLAIM DUE TO THE COVID-19 PANDEMIC?

Did you purchase your trip from a travel agency located in Quebec?

 
If your claim is for a travel cancellation due to the COVID-19 pandemic, and you purchased your trip through a travel agency located in Quebec, please refer at all times to your insurance company’s website for specific instructions relating to this particular situation.

Did you receive or are you eligible to receive a credit from your travel provider?

 
You must first communicate with your travel provider in order to cancel your trip.
 
For the majority of our insurers, a credit is equivalent to a reimbursement. If you choose to refuse the credit, your claim may not be eligible for a partial (or full) refund. For more information, we invite you to consult your insurer’s website.

None of those situations apply or you have already followed the instructions above?

 
Once all verifications have been made, you may submit a claim for all fees that were not reimbursed by completing the appropriate claim form
 

Ensure ALL supporting documentation is attached:

The claim form FULLY completed and signed. The forms are available in the section below.
Proof of cancellation from your provider
Copy of all credits and reimbursements already received
Detailed invoices from your providers including their cancellation policies
Proof of payment for the trip (such as a credit card statement)
Airline tickets (if applicable)
Copy of the decision rendered by the OPC (if applicable)
 
Form – Your travel insurance is associated with your group insurance or you purchased it from a travel insurer?
Please complete this form : COVID Cancellation Form
 
Form – Your travel insurance is associated with your credit card
Please complete this form : COVID Cancellation Form Cardholder
 
You have already submitted a file and you were referred to FICAV (OPC) but your insurer can now process your claim?
Please complete this form: COVID – FICAV Subrogation

IS YOUR CLAIM DUE TO ANOTHER REASON (DEATH, ILLNESS or other)?

Ensure ALL supporting documentation is attached:
 
Letter detailing your version of the events that led to the claim
 
Original purchase invoice (travel agency, transport, Internet)
 
Electronic ticket(s)
 
Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)
 
Based on the event that caused the claim:
 
 
« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;
Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;
Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)
 
Please complete this form:    General Cancellation form

Send the completed forms and all other required documents by email or mail to:

By email
claims@canassistance.com
Send digital copies of the documents and keep the originals.

By mail
CanAssistance
Travel Claims Department
1981, McGill College Avenue, Suite 400
Montreal, Quebec  H3A 2W9

Due to the COVID-19 pandemic, please note that we strongly encourage you to submit your claim via email in order to avoid additional processing delays.