Refer to Air Canada's Frequently Asked Questions (FAQ) page
Air Canada regularly provides updates regarding available options for travellers in the event of service disruptions. For the most current information, please visit their website: aircanada.com.
Contact your financial institution
If none of the options provided by Air Canada resolve your situation, we recommend contacting the financial institution that issued the credit card used to purchase your flight or travel package. Some credit cards may offer protections or recourse in the event of a strike.
If you purchased your trip through a travel agency
Please contact your travel agency. Depending on your province of residence, you may be referred to :
Verify your travel insurance policy
To determine whether your insurance coverage includes benefits in the event of a strike, please refer to the following resources:
What should I do if the airline offers me a travel credit for my cancelled flight?
Kindly note that a travel credit offered by the airline is considered a form of reimbursement. Therefore, these expenses are not eligible for a claim.
What should I do if I am traveling and my return flight is cancelled?
You must contact Air Canada directly.
Need assistance?
Our customer service is available at the assistance number appearing on your insurance card or certificate. Our agents will be able to guide you according to the terms of your contract.
If you have symptoms, start by contacting the medical assistance service provider included in your travel insurance contract and they will assist you with your needs. The telephone numbers to reach this service are generally found at the bottom of your travel insurance certificate or on the back of your insurance card.
Before purchasing your trip, we invite you to consult your travel insurance policy, your insurer’s website as well as the Government of Canada’s travel advisories to ensure that your trip would be eligible for trip cancellation.
Please note that travel insurance for emergency medical care does not cover you if you had been diagnosed positive for COVID-19 or had suspected symptoms before your departure.
If you are diagnosed with Covid-19 while travelling and that the symptoms began after your departure, your policy's coverage conditions apply. We invite you to consult your insurer's website for more details.
This will depend on your Travel Insurance policy. We invite you to consult your insurer's website for more details on the conditions of cover.
Refer to Air Canada's Frequently Asked Questions (FAQ) page
Air Canada regularly provides updates regarding available options for travellers in the event of service disruptions. For the most current information, please visit their website: aircanada.com.
Contact your financial institution
If none of the options provided by Air Canada resolve your situation, we recommend contacting the financial institution that issued the credit card used to purchase your flight or travel package. Some credit cards may offer protections or recourse in the event of a strike.
If you purchased your trip through a travel agency
Please contact your travel agency. Depending on your province of residence, you may be referred to :
Verify your travel insurance policy
To determine whether your insurance coverage includes benefits in the event of a strike, please refer to the following resources:
What should I do if the airline offers me a travel credit for my cancelled flight?
Kindly note that a travel credit offered by the airline is considered a form of reimbursement. Therefore, these expenses are not eligible for a claim.
What should I do if I am traveling and my return flight is cancelled?
You must contact Air Canada directly.
Need assistance?
Our customer service is available at the assistance number appearing on your insurance card or certificate. Our agents will be able to guide you according to the terms of your contract.
Trip interruption insurance will only cover you if you must interrupt your trip for reasons beyond your control, which were unknown at the time your travel insurance contract came into effect. Most insurers consider Covid-19 as a known situation. We invite you to consult your insurer's website for more details .
If you have symptoms, start by contacting the medical assistance service provider included in your travel insurance contract and they will assist you with your needs. The telephone numbers to reach this service are generally found at the bottom of your travel insurance certificate or on the back of your insurance card.
Most insurers do not cover COVID-19 testing done to comply with the new government requirement. For more information, we invite you to consult the website of your travel insurer.
Most insurers do not cover COVID-19 vaccines administered abroad. In this case, the costs of purchasing and administering the vaccine will be entirely your responsibility. However, if you experience serious side effects from vaccines given abroad, some insurers may cover the costs related to this medical emergency. For more information and to confirm the benefits covered, we invite you to consult the website of your travel insurer.
For official Government of Canada travel advisories, visit the Travel advice and advisory section of its website : travel.gc.ca. By selecting a country from the drop-down list, you will be redirected to official information and recommendations from the Government of Canada related to your destination. Read all sections carefully to be aware of all relevant information.
To find out if an advisory was in place when you purchased your insurance or your trip or when you departed, you should contact the Department of Foreign Affairs directly by writing to voyage-travel.ldwt@international.gc.ca. They will tell you if an advisory had been issued, and if so, what level it was.
Under the terms and conditions of the contracts, insurers consider level 3 (avoid non-essential travel) and level 4 (avoid all travel) advisories as official warnings.
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If you are travelling and need assistance for an emergency, please contact us by phone, the number appears on your insurance card.
