If you have symptoms, start by contacting the medical assistance service provider included in your travel insurance contract and they will assist you with your needs. The telephone numbers to reach this service are generally found at the bottom of your travel insurance certificate or on the back of your insurance card.
Please note that travel insurance for emergency medical care does not cover you if you had been diagnosed positive for COVID-19 or had suspected symptoms before your departure.
If you are diagnosed with Covid-19 while travelling and that the symptoms began after your departure, your policy's coverage conditions apply. We invite you to consult your insurer's website for more details.
This will depend on your Travel Insurance policy. We invite you to consult your insurer's website for more details on the conditions of cover.
Trip interruption insurance will only cover you if you must interrupt your trip for reasons beyond your control, which were unknown at the time your travel insurance contract came into effect. Most insurers consider Covid-19 as a known situation. We invite you to consult your insurer's website for more details .
If you have symptoms, start by contacting the medical assistance service provider included in your travel insurance contract and they will assist you with your needs. The telephone numbers to reach this service are generally found at the bottom of your travel insurance certificate or on the back of your insurance card.
Most insurers do not cover COVID-19 testing done to comply with the new government requirement. For more information, we invite you to consult the website of your travel insurer.
Most insurers do not cover COVID-19 vaccines administered abroad. In this case, the costs of purchasing and administering the vaccine will be entirely your responsibility. However, if you experience serious side effects from vaccines given abroad, some insurers may cover the costs related to this medical emergency. For more information and to confirm the benefits covered, we invite you to consult the website of your travel insurer.
1. Review WestJet's Updates
WestJet regularly publishes information regarding the options available to travellers in the event of travel disruptions, including rebooking options, travel credits and refunds when applicable.
We encourage you to review WestJet's official communications and to contact them before taking any further steps: https://www.westjet.com/en-ca/contact
2. Check the Coverage Available Through Your Credit Card
If the options offered by WestJet do not meet your needs, we recommend contacting the financial institution associated with the credit card used to purchase the trip. You may wish to verify: whether a chargeback is available; whether your credit card includes travel insurance coverage that may apply to this situation.
3. If Your Trip Was Purchased Through a Travel Agency
Please contact your travel agency for assistance and information regarding the remedies available to you. Depending on your province of residence, you may also be referred to the appropriate regulatory authority:
4. Submit a Claim to Your Travel Insurer
If you have exhausted the options available through WestJet, your financial institution and, where applicable, your travel agency, you may submit a claim to your travel insurer.
Important: The existence of a strike or the threat of a strike does not automatically qualify for coverage. Coverage depends on the terms, conditions, exclusions and limitations of your insurance policy. All claims are subject to an eligibility review and may be denied if the event is not covered under the policy.
For official Government of Canada travel advisories, visit the Travel advice and advisory section of its website : travel.gc.ca. By selecting a country from the drop-down list, you will be redirected to official information and recommendations from the Government of Canada related to your destination. Read all sections carefully to be aware of all relevant information.
To find out if an advisory was in place when you purchased your insurance or your trip or when you departed, you should contact the Department of Foreign Affairs directly by writing to info.traveladvice-conseilsauxvoyageurs@international.gc.ca. They will tell you if an advisory had been issued, and if so, what level it was.
Under the terms and conditions of the contracts, insurers consider level 3 (avoid non-essential travel) and level 4 (avoid all travel) advisories as official warnings.
Please consult the Government of Canada’s website to determine whether your destination is affected: Travel advice and advisories - Travel.gc.ca
Then, please contact your airline to learn about the available options.
It is also strongly recommended that you register with the Registration of Canadians Abroad. This free service allows the Government of Canada to notify you in case of an emergency at your destination or back home. It also enables you to receive important information before or during a natural disaster or civil unrest.
The safety of our customers is our top priority, and we are doing everything we can to adapt quickly to the situation and provide you with the support you need.
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If you are travelling and need assistance for an emergency, please contact us by phone, the number appears on your insurance card.
