SOLUTIONS
Tailored and diversified services
In an emergency, you need reassurance and an immediate response. CanAssistance provides tailored, diversified solutions to minimize the impact of an unexpected situation while you’re abroad. We act quickly to find the most appropriate solutions based on the personal, medical, logistic, and financial requirements of every situation. We understand the need of our clients and offer personalized, value-added service.
TRAVEL ASSISTANCE
Our services meet the highest standards in the travel assistance industry. We work with qualified professionals and accredited institutions on every continent.
Medical assistance
Effective interventions, when and where they’re needed, including:
- Our case managers can help with: Assessment of needs and situation
- Referral to the appropriate medical resources (doctors, clinics, hospitals)
- Review of onsite medical reports and the progress of the medical condition
- Direct payment to service providers (depending on the coverage and if the situation permits)
- Case coordination in the following circumstances:
- Evacuation
- Repatriation (return of the insured to their place of residence)
- Return of the deceased
- Return of a vehicle
- Return of a dependent child
- Transportation of a family member to a patient’s bedside
- Travel interruption or delayed return following a medical situation
- Follow-up with the patient until their medical condition is stabilized or until the patient is back in their province of residence
- Review of family doctor’s medical reports to evaluate the patient’s condition and stability before leaving
- Effective assessment of the eligibility of services received
Medical assistance
- We will provide useful, relevant information before your departure, including travel advice and advisories from the Canadian government
- We will explain the benefits and exclusions of your insurance policy
- We can help with eligibility questionnaires for a known medical condition so that it can be assessed to determine your coverage
General assistance
- Assistance if a passport or another important document is lost or stolen
- Assistance in the event of trip interruption or a delayed return for non‑medical reasons
- Assistance if baggage is lost or delayed
- Translation services for over 140 languages and dialects