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Submit documents online

PROCESSING TIME: Processing your claim could take up to 10 business days.

However, kindly note that an incomplete file or missing documents may result in delays in processing your claim. Be assured that a member of our team will contact you directly if additional information is required to process your claim.

This secure service allows you to submit electronic documents. This is the submission method recommended by CanAssistance.

By using this service, you avoid postage costs and delays. It is not necessary to also send them by mail, e-mail or fax. We reserve the right to request the original documents or additional information if needed up to one year from the date of submission. Please keep a copy of your supporting documents for your records.

Make sure you have completed all required fields* with correct information to allow us to process your inquiry and documents more quickly.

After clicking Submit, you will receive an automatic acknowledgment of receipt by email to inform you of the proper transmission of the documents to our services.

If you simply wish to contact us to follow up on a request being processed or to obtain information, we invite you to use the chat option available at the bottom right of this webpage or to call us at one of the phone numbers on your insurance card.

Thank you for your trust.