To file a claim, follow the instructions that apply to the type of coverage you have (emergency medical care, cancellation, or baggage) in your insurance contract. Eligible expenses are subject to the conditions, exclusions and limitations stipulated in your insurance policy. Please refer to your policy for more details.
Even though providers are asked to send invoices directly to CanAssistance, they may still send them to you. Please do not make any payments directly to the service provider unless we instruct you to do so. Simply send it online via our secure website and it will be added to your file for review. Make sure to complete and sign a claim form, even if you haven’t paid the bill.