COVID-19: see our FAQ for quick answers to your questions.


To file a claim, follow the instructions that apply to the type of coverage you have (emergency medical care, cancellation, or baggage) in your insurance contract. Eligible expenses are subject to the conditions, exclusions and limitations stipulated in your insurance policy.  Please refer to your policy for more details.

For any other type of claim, such as insurance for visitors to Canada or if you have questions about your claim, contact the client care team at our claims department.