COVID-19: see our FAQ for quick answers to your questions.

FAQ COVID-19

I am planning to travel.

Before purchasing your trip, we invite you to consult your travel insurance policy, your insurer’s website as well as the Government of Canada’s travel advisories to ensure that your trip would be eligible for trip cancellation.

Please note that travel insurance for emergency medical care does not cover you if you had been diagnosed positive for COVID-19 or had suspected symptoms before your departure.

If you are diagnosed with Covid-19 while travelling and that the symptoms began after your departure, your policy's coverage conditions apply. We invite you to consult your insurer's website for more details.

If you have symptoms, start by contacting the medical assistance service provider included in your travel insurance contract and they will assist you with your needs. The telephone numbers to reach this service are generally found at the bottom of your travel insurance certificate or on the back of your insurance card.

This will depend on your Travel Insurance policy.  We invite you to consult your insurer's website for more details on the conditions of cover.


I am already travelling:

Trip interruption insurance will only cover you if you must interrupt your trip for reasons beyond your control, which were unknown at the time your travel insurance contract came into effect. Most insurers consider Covid-19 as a known situation. We invite you to consult your insurer's website for more details 

Most insurers do not cover COVID-19 testing done to comply with the new government requirement. For more information, we invite you to consult the website of your travel insurer.

Most insurers do not cover COVID-19 vaccines administered abroad. In this case, the costs of purchasing and administering the vaccine will be entirely your responsibility. However, if you experience serious side effects from vaccines given abroad, some insurers may cover the costs related to this medical emergency. For more information and to confirm the benefits covered, we invite you to consult the website of your travel insurer.

If you have symptoms, start by contacting the medical assistance service provider included in your travel insurance contract and they will assist you with your needs. The telephone numbers to reach this service are generally found at the bottom of your travel insurance certificate or on the back of your insurance card.

How do I view Government of Canada travel advisories?

Since March 13, 2020, a message on the home page officially warns travellers to avoid non-essential travel, regardless of destination. For official Government of Canada travel advisories, visit the Travel advice and advisory section of its website. By selecting a country from the drop-down list, you will be redirected to official information and recommendations from the Government of Canada related to your destination. Read all sections carefully to be aware of all relevant information.

To find out if an advisory was in place when you purchased your insurance or your trip or when you departed, you should contact the Department of Foreign Affairs directly by writing to voyage-travel.ldwt@international.gc.ca. They will tell you if an advisory had been issued, and if so, what level it was.

Under the terms and conditions of the contracts, insurers consider level 3 (avoid non-essential travel) and level 4 (avoid all travel) advisories as official warnings.

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The information contained in our frequently asked questions does not fully answer your questions? If you are going on a trip, we encourage you to contact us only if your departure date is within the next 30 days. If you are back from a trip, we strongly encourage you to contact us at a later date.

This is essential to enable us to support travellers in medical emergencies abroad.

Due to the large influx because of the COVID-19 pandemic, the waiting time may be longer than usual. We apologize for this exceptional situation.

 If you are experiencing an emergency during your trip, contact us by telephone.