COVID-19: see our FAQ for quick answers to your questions.


Welcome to the page dedicated to Beneva's insureds.
Beneva inc. was created by the coming together of La Capitale and SSQ Insurance.


To submit a claim for fees covered by your travel insurance, identify the type of benefit for which you wish to claim (emergency medical care, trip cancellation or interruption) and read the instructions.

Travel medical insurance
Trip cancellation or interruption

Step 1 - Download the form(s) associated with your home province

Step 2 - Complete the claim form(s) and sign where indicated.

  • If more than one person received care, you’ll need to complete a claim form for each person.

  • If the claim involves a person who is a minor, the policyholder or legal guardian must sign the form.

Step 3 - Attach all original, detailed invoices.

  • Include any additional relevant documents from the service provider, such as medical reports and lab results.

  • Invoices for medical care must show the diagnosis and treatment.

  • Valid proof of payment may include a credit card statement or proof of a deposited cheque, and the currency in which the service was paid must be shown. In the absence of a bank or credit card statement, a receipt may be accepted.

Step 4 - Make copies of all submitted documents for your files, as they will not be returned.

Step 5 - Send the completed forms and all other required documents:

Online via our secure website: Submit documents online

By mail:
Travel Claims Department
1981, McGill College Avenue, Suite 400
Montreal, Quebec  H3A 2W9


If your claim is for a travel cancellation due to the COVID-19 pandemic, and you purchased your trip through a travel agency located in Quebec, please refer at all times to your insurance company’s website for specific instructions relating to this particular situation.

You must first communicate with your travel provider in order to cancel your trip.

For the majority of our insurers, a credit is equivalent to a reimbursement. If you choose to refuse the credit, your claim may not be eligible for a partial (or full) refund. For more information, we invite you to consult your insurer’s website.

Once all verifications have been made, you may submit a claim for all fees that were not reimbursed by completing the appropriate claim form

Ensure ALL supporting documentation is attached:

  • The claim form FULLY completed and signed. The forms are available in the section below.
  • Proof of cancellation from your provider
  • Copy of all credits and reimbursements already received
  • Detailed invoices from your providers including their cancellation policies
  • Proof of payment for the trip (such as a credit card statement)
  • Airline tickets (if applicable)
  • Copy of the decision rendered by the OPC (if applicable)

Please complete this form:  General Cancellation form

Ensure ALL supporting documentation is attached:

Letter detailing your version of the events that led to the claim

Original purchase invoice (travel agency, transport, Internet)

Electronic ticket(s)

Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)

Based on the event that caused the claim:

  • Attending physician’s declaration form duly completed and signed by the attending physician of the injured or ill person OR;
  • Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;
  • Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)

Please complete this form:  General Cancellation form

Online via our secure website: Submit documents online

By mail:

Travel Claims Departement
1981, McGill College Avenue
Suite 400
Montreal, Quebec, H3A 2W9