To submit a claim for fees covered by your travel insurance, identify the type of benefit for which you wish to claim (emergency medical care, trip cancellation or interruption, or baggage) and read the instructions.
Letter detailing your version of the events that led to the claim
Original purchase invoice (travel agency, transport, Internet)
Electronic ticket(s)
Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)
Based on the event that caused the claim:
« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;
Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;
Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)
Online via our secure website: Submit documents online
Compile a list of stolen or dammaged items or, in case of delayed baggage, a list of necessary toiletries and clothing.
If you opted to fill out the PDF version of our claim form or wish to attach additional documents to an existing file, please do so online via our secure website: Submit documents online
