Blue Cross

SUBMISSION OF CLAIM

To submit a claim for fees covered by your travel insurance, identify the type of benefit for which you wish to claim (emergency medical care, trip cancellation or interruption, or baggage) and read the instructions.

Travel medical insurance

Trip cancellation or interruption

Baggage claim

Step 1 - Download the form(s) associated with your home province

Quebec
Travel insurance claim form QC

Ontario
Travel insurance claim form ON

Alberta
Travel insurance claim form AB

British Columbia
Travel insurance claim form BC

Manitoba
Travel insurance claim form MB

Newfoundland and Labrador
Travel insurance claim form NL

Other
Travel insurance claim form

Visitors to Canada
Claim form - Visitors to Canada

Step 2 - Complete the claim form(s) and sign where indicated.

If more than one person received care, you’ll need to complete a claim form for each person.
If the claim involves a person who is a minor, the policyholder or legal guardian must sign the form.

Step 3 - Attach all original, detailed invoices.

Include any additional relevant documents from the service provider, such as medical reports and lab results.
Invoices for medical care must show the diagnosis and treatment.
Valid proof of payment may include a credit card statement or proof of a deposited cheque, and the currency in which the service was paid must be shown. In the absence of a bank or credit card statement, a receipt may be accepted.

Step 4 - Make copies of all submitted documents for your files, as they will not be returned.

Step 5 - Send the completed forms and all other required documents:

Online via our secure website: Submit documents online

By mail:
CanAssistance
Travel Claims Departement
PO BOX 3888, Station B
Montreal, Quebec, H3B 3L7

Download the claim form

General Cancellation Form

IS YOUR CLAIM DUE TO THE COVID-19 PANDEMIC?

If your claim is for a travel cancellation due to the COVID-19 pandemic, and you purchased your trip through a travel agency located in Quebec, please refer at all times to your insurance company’s website for specific instructions relating to this particular situation.

You must first communicate with your travel provider in order to cancel your trip.

For the majority of our insurers, a credit is equivalent to a reimbursement. If you choose to refuse the credit, your claim may not be eligible for a partial (or full) refund. For more information, we invite you to consult your insurer’s website.

Once all verifications have been made, you may submit a claim for all fees that were not reimbursed by completing the appropriate claim form

Ensure ALL supporting documentation is attached:

The claim form FULLY completed and signed. The forms are available in the section below.
Proof of cancellation from your provider
Copy of all credits and reimbursements already received
Detailed invoices from your providers including their cancellation policies
Proof of payment for the trip (such as a credit card statement)
Airline tickets (if applicable)
Copy of the decision rendered by the OPC (if applicable)

Please complete this form: General Cancellation form

Ensure ALL supporting documentation is attached:

Letter detailing your version of the events that led to the claim

Original purchase invoice (travel agency, transport, Internet)

Electronic ticket(s)

Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)

Based on the event that caused the claim:

« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;
Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;
Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)

Please complete this form: General Cancellation form

Send the completed forms and all other required documents:

Online via our secure website: Submit documents online

By mail:
CanAssistance
Travel Claims Departement
PO BOX 3888, Station B
Montreal, Quebec, H3B 3L7

Step 1 - Download the claim form

Baggage Claim Form

Step 2 - Complete the claim form and sign where indicated.

Step 3 - Attach the following documents:

Detailed list of stolen or damaged items or, in case of delayed baggage, a list of necessary toiletries and clothing.
A letter detailing your version of events and circumstances leading to the claim.
Detailed invoice(s) of your travel arrangements (travel agency or e-agency).
Electronic airline tickets and labels confirming baggage check.
If baggage is covered by a credit card insurance, account statement(s) proving the entire costs of transportation (and if applicable, accommodation expenses) have been paid with the credit card.
If applicable to the claim, please include:
- Police or other competent authority’s report regarding the theft
- Airline company’s report regarding the theft, loss, damage or delay of baggage
- Purchase receipts for stolen or damaged items or purchase receipts for necessary toiletries and clothing in case of delayed baggage
- Irregularity Report issued by the air carrier
- Letter of settlement (payment) or denial of the airline company

Step 4 - Make copies of all submitted documents for your files, as they will not be returned.

Step 5 - Send the completed form and all other required documents:

Online via our secure website: Submit documents online

By mail:
CanAssistance
Travel Claims Departement
PO BOX 3888, Station B
Montreal, Quebec, H3B 3L7