To submit a claim for fees covered by your travel insurance, identify the type of benefit for which you wish to claim (emergency medical care, trip cancellation or interruption, or baggage) and read the instructions.
Quebec
Travel insurance claim form QC
Ontario
Travel insurance claim form ON
Alberta
Travel insurance claim form AB
British Columbia
Travel insurance claim form BC
Manitoba
Travel insurance claim form MB
Newfoundland and Labrador
Travel insurance claim form NL
Other
Travel insurance claim form
Visitors to Canada
Claim form - Visitors to Canada
If more than one person received care, you’ll need to complete a claim form for each person.
If the claim involves a person who is a minor, the policyholder or legal guardian must sign the form.
Include any additional relevant documents from the service provider, such as medical reports and lab results.
Invoices for medical care must show the diagnosis and treatment.
Valid proof of payment may include a credit card statement or proof of a deposited cheque, and the currency in which the service was paid must be shown. In the absence of a bank or credit card statement, a receipt may be accepted.
Online via our secure website: Submit documents online
By mail:
CanAssistance
Travel Claims Departement
PO BOX 3888, Station B
Montreal, Quebec, H3B 3L7
If your claim is for a travel cancellation due to the COVID-19 pandemic, and you purchased your trip through a travel agency located in Quebec, please refer at all times to your insurance company’s website for specific instructions relating to this particular situation.
You must first communicate with your travel provider in order to cancel your trip.
For the majority of our insurers, a credit is equivalent to a reimbursement. If you choose to refuse the credit, your claim may not be eligible for a partial (or full) refund. For more information, we invite you to consult your insurer’s website.
Once all verifications have been made, you may submit a claim for all fees that were not reimbursed by completing the appropriate claim form
Ensure ALL supporting documentation is attached:
Please complete this form: General Cancellation form
Ensure ALL supporting documentation is attached:
Letter detailing your version of the events that led to the claim
Original purchase invoice (travel agency, transport, Internet)
Electronic ticket(s)
Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)
Based on the event that caused the claim:
« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;
Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;
Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)
Please complete this form: General Cancellation form
Online via our secure website: Submit documents online
By mail:
CanAssistance
Travel Claims Departement
PO BOX 3888, Station B
Montreal, Quebec, H3B 3L7
Online via our secure website: Submit documents online
By mail:
CanAssistance
Travel Claims Departement
PO BOX 3888, Station B
Montreal, Quebec, H3B 3L7