See our FAQ for quick answers to your questions.

Blue Cross


To submit a claim for fees covered by your travel insurance, identify the type of benefit for which you wish to claim (emergency medical care, trip cancellation or interruption, or baggage) and read the instructions.

Travel medical insurance
Trip cancellation or interruption
Baggage claim

Step1 - Ensure ALL supporting documentation is attached:

Letter detailing your version of the events that led to the claim

Original purchase invoice (travel agency, transport, Internet)

Electronic ticket(s)

Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)

Based on the event that caused the claim:

« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;

Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;

Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)

Step 3 - Send the completed forms and all other required documents online via our secure website:

Online via our secure website: Submit documents online

Step 1 - Download the claim form

Step 2 - Complete the claim form and sign where indicated.

Step 3 - Attach the following documents:

  •  Detailed list of stolen or damaged items or, in case of delayed baggage, a list of necessary toiletries and clothing.
  • A letter detailing your version of events and circumstances leading to the claim.
  • Detailed invoice(s) of your travel arrangements (travel agency or e-agency).
  • Electronic airline tickets and labels confirming baggage check.
  • If baggage is covered by a credit card insurance, account statement(s) proving the entire costs of transportation (and if applicable, accommodation expenses) have been paid with the credit card.
  • If applicable to the claim, please include:
    • Police or other competent authority’s report regarding the theft
    • Airline company’s report regarding the theft, loss, damage or delay of baggage
    • Purchase receipts for stolen or damaged items or purchase receipts for necessary toiletries and clothing in case of delayed baggage
    • Irregularity Report issued by the air carrier
    • Letter of settlement (payment) or denial of the airline company

Step 4 - Make copies of all submitted documents for your files, as they will not be returned.

Step 5 - Send the completed form and all other required documents:

Online via our secure website: Submit documents online