GreenShield

IF YOU NEED TRAVEL ASSISTANCE

You are traveling and need immediate assistance, please call us. We are available 24/7 :

Toll free from within North America: 1-800-936-6226
Collect from outside of North America: 519-742-3556

Instructions on how to place a collect call:

1.   Dial 00 for an international operator. If calling from a cell phone, you may want to dial 00 (519-742-3556) since the 00 alone may not work from a cell phone.
2.   Make sure to speak with a human operator. Do not use the robot-assisted option.
3.   Tell the operator you want to make a collect call.
4.   Give the operator the phone number you are trying to reach. The operator will confirm that we accept the charges.

For Hearing-Impaired Members:

To reach us, please dial 711 on your TTY (Teletypewriter) to use the TRS (Telecommunications Relay Service) and ask the operator to connect you to the assistance number (toll free from within North America 1-800-936-6226 ; collect from outside of North America: 519-742-3556).
Additionally, you can also contact us prior departure for more information on the assistance process and the best ways to contact us during your trip.

Public advisory: Hospital capacity may affect the ability of ill or injured travelers to return to hospitals in Canada (click here for more information).

SUBMISSION OF CLAIM

To submit a claim for fees covered by your travel insurance, identify the type of benefit for which you wish to claim (emergency medical care, trip cancellation or interruption, or baggage) and read the instructions.

Travel medical insurance

Trip cancellation or interruption

Baggage claim

Select the form associated with your home province

Complete the claim form(s) and sign where indicated

If more than one person received care, you’ll need to complete a claim form for each person.
If the claim involves a person who is a minor, the policyholder or legal guardian must sign the form.

Attach all original, detailed invoices

Include any additional relevant documents from the service provider, such as medical reports and lab results.
Invoices for medical care must show the diagnosis and treatment.
Valid proof of payment may include a credit card statement or proof of a deposited cheque, and the currency in which the service was paid must be shown. In the absence of a bank or credit card statement, a receipt may be accepted.

Step1 - Ensure ALL supporting documentation is attached:

Letter detailing your version of the events that led to the claim

Original purchase invoice (travel agency, transport, Internet)

Electronic ticket(s)

Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)

Based on the event that caused the claim:

« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;

Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;

Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)

Step 2 - Complete the claim form:

Complete the online form
Or click here to download the PDF

Step 3 - Send the completed forms and all other required documents online via our secure website:

Online via our secure website: Submit documents online

Ensure you have the required supporting documentation

Compile a list of stolen or dammaged items or, in case of delayed baggage, a list of necessary toiletries and clothing.

Complete the claim form

Complete the online form

Or click here to download the PDF version

Submit documents online

If you opted to fill out the PDF version of our claim form or wish to attach additional documents to an existing file, please do so online via our secure website: Submit documents online