COVID-19: see our FAQ for quick answers to your questions.



Due to the COVID-19 pandemic, please note that we strongly encourage you to submit your claim via email in order to avoid additional processing delays. email:

To submit a claim for fees covered by your travel insurance, identify the type of benefit for which you wish to claim (emergency medical care, trip cancellation or interruption, or baggage) and read the instructions.


Please note that all claims must include:
* Duly completed and signed claim forms;
* Relevant originals and detailed supporting documents,
and has to be mailed to the address indicated on the form;
Only original documents are accepted and they will not be returned. Please, make copies for your personal files.