Here’s how to file a claim for cancellation insurance under the following benefits: trip cancellation, flight delay, trip interruption, delayed return, or emergency return:
Letter detailing your version of the events that led to the claim
Original purchase invoice (travel agency, transport, Internet)
Electronic ticket(s)
Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)
Based on the event that caused the claim:
« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;
Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;
Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)
Or download the PDF version:
Click here if your travel insurance is provided by your group insurance or if you purchased it from a travel insurer
Click here if your travel insurance is provided by your credit card
