Cancellation

TRIP CANCELLATION CLAIM

Here’s how to file a claim for cancellation insurance under the following benefits: trip cancellation, flight delay, trip interruption, delayed return, or emergency return:

Ensure ALL supporting documentation is attached:

Original purchase invoice (travel agency, transport, Internet)

Electronic ticket(s)

Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)

Proof of cancellation of your trip with the travel service provider

A copy of all credits and refunds already obtained

Based on the event that caused the claim:

« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;

Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;

Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)

Complete the claim form:

Click here to complete the online form

Click here if your travel insurance is provided by your group insurance or if you purchased it from a travel insurer Click here if your travel insurance is provided by your credit card

You will need to submit the duly completed and signed form, along with your claim documents, via our secure site or by mail.

Add documents to an ongoing claim

Need to submit additional documents for an existing claim?
Use our secure site to add them quickly and safely.

Submit documents online