COVID-19: see our FAQ for quick answers to your questions.


CANCELLATION

Here’s how to file a claim for cancellation insurance under the following benefits: trip cancellation, flight delay, trip interruption, delayed return, or emergency return:

Download and carefully read the important notice

Important notice on cancellation coverage

IS YOUR CLAIM DUE TO THE COVID-19 PANDEMIC?

If your claim is for a travel cancellation due to the COVID-19 pandemic, and you purchased your trip through a travel agency located in Quebec, please refer at all times to your insurance company’s website for specific instructions relating to this particular situation.

You must first communicate with your travel provider in order to cancel your trip.

For the majority of our insurers, a credit is equivalent to a reimbursement. If you choose to refuse the credit, your claim may not be eligible for a partial (or full) refund. For more information, we invite you to consult your insurer’s website.

Once all verifications have been made, you may submit a claim for all fees that were not reimbursed by completing the appropriate claim form

Ensure ALL supporting documentation is attached:

  • The claim form FULLY completed and signed. The forms are available in the section below.
  • Proof of cancellation from your provider
  • Copy of all credits and reimbursements already received
  • Detailed invoices from your providers including their cancellation policies
  • Proof of payment for the trip (such as a credit card statement)
  • Airline tickets (if applicable)
  • Copy of the decision rendered by the OPC (if applicable)

Form – Your travel insurance is associated with your group insurance or you purchased it from a travel insurer?
Please complete this form : Cancellation Form

Form – Your travel insurance is associated with your credit card
Please complete this form : Cancellation Form Cardholder

Ensure ALL supporting documentation is attached:

Letter detailing your version of the events that led to the claim

Original purchase invoice (travel agency, transport, Internet)

Electronic ticket(s)

Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)

Based on the event that caused the claim:

« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;
Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;
Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)

Please complete this form:  General Cancellation form

Send the completed forms and all other required documents online via our secure website or by mail to:

Online via our secure website

 

By mail
CanAssistance
Travel Claims Department
1981, McGill College Avenue, Suite 400
Montreal, Quebec  H3A 2W9