Here’s how to file a claim for cancellation insurance under the following benefits: trip cancellation, flight delay, trip interruption, delayed return, or emergency return:
If your claim is for a travel cancellation due to the COVID-19 pandemic, and you purchased your trip through a travel agency located in Quebec, please refer at all times to your insurance company’s website for specific instructions relating to this particular situation.
You must first communicate with your travel provider in order to cancel your trip.
For the majority of our insurers, a credit is equivalent to a reimbursement. If you choose to refuse the credit, your claim may not be eligible for a partial (or full) refund. For more information, we invite you to consult your insurer’s website.
Once all verifications have been made, you may submit a claim for all fees that were not reimbursed by completing the appropriate claim form
Ensure ALL supporting documentation is attached:
Form – Your travel insurance is associated with your group insurance or you purchased it from a travel insurer?
Please complete this form : Cancellation Form
Form – Your travel insurance is associated with your credit card
Please complete this form : Cancellation Form Cardholder
Ensure ALL supporting documentation is attached:
Letter detailing your version of the events that led to the claim
Original purchase invoice (travel agency, transport, Internet)
Electronic ticket(s)
Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)
Based on the event that caused the claim:
« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;
Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;
Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)
Please complete this form: General Cancellation form