Here’s how to file a claim for cancellation insurance under the following benefits: trip cancellation, flight delay, trip interruption, delayed return, or emergency return:
Letter detailing your version of the events that led to the claim
Original purchase invoice (travel agency, transport, Internet)
Electronic ticket(s)
Proof of payment (e.g.: credit card statement that shows the transaction, copy of the cashed cheque, etc.)
Based on the event that caused the claim:
« Attending physician’s declaration – Cancellation benefit » form duly completed and signed by the attending physician of the injured or ill person OR;
Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;
Documentary evidence that confirms the reason for the trip cancellation/ interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)
Your travel insurance is provided by your group insurance or you purchased it from a travel insurer?
Complete the online form
Or click here to download the PDF
Your travel insurance is provided by your credit card?
Complete the online form
Or click here to download the PDF
