See our FAQ for quick answers to your questions.

EMERGENCY MEDICAL CARE

CANCELLATION

BAGGAGE

VEHICLE RENTAL INSURANCE

PURCHASE INSURANCE AND MOBILE DEVICES

EMERGENCY MEDICAL CARE FOR CANADIANS

If you are currently travelling please visit the section If you need travel assistance since some expenses need to be pre-approved by the insurer.

Here’s how to file your claim for emergency medical care:

Select the form associated with your home province

Quebec

Complete the online form

Other

Complete the online form

Visitors to Canada

Complete the online form

Travel insurance claim form - Alberta Travel insurance claim form - British Columbia Travel insurance claim form - Manitoba Travel insurance claim form - Ontario Travel insurance claim form - Quebec Travel insurance claim form - Newfoundland and Labrador Travel insurance claim form - Other Travel insurance claim form - Visitors to Canada

Complete the claim form(s) and sign where indicated

  • If more than one person received care, you’ll need to complete a claim form for each person.
  • If the claim involves a person who is a minor, the policyholder or legal guardian must sign the form.

Attach all original, detailed invoices

  • Include any additional relevant documents from the service provider, such as medical reports and lab results.
  • Invoices for medical care must show the diagnosis and treatment.
  • Valid proof of payment may include a credit card statement or proof of a deposited cheque, and the currency in which the service was paid must be shown. In the absence of a bank or credit card statement, a receipt may be accepted.