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EMERGENCY MEDICAL CARE

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EMERGENCY MEDICAL CARE FOR CANADIANS

If you are currently travelling please visit the section If you need travel assistance since some expenses need to be pre-approved by the insurer.

Here’s how to file your claim for emergency medical care:

Download the form(s) associated with your home province

Travel insurance claim form QC
Travel insurance claim form AB Alberta Consent form
Travel insurance claim form BC British Columbia Out-of-country claim form Schedules A and B*

* Attention: Do not print this document double-sided.

Travel insurance claim form MB
Travel insurance claim form ON
Travel insurance claim form NL NL – Out-of-country claim form
Travel insurance claim form

Complete the claim form(s) and sign where indicated

  • If more than one person received care, you’ll need to complete a claim form for each person.
  • If the claim involves a person who is a minor, the policyholder or legal guardian must sign the form.

Attach all original, detailed invoices

 

  • Include any additional relevant documents from the service provider, such as medical reports and lab results.
  • Photocopies, facsimiles, and photographs are not accepted. You must send the original documents.
  • Invoices for medical care must show the diagnosis and treatment.
  • Valid proof of payment may include a credit card statement or proof of a deposited cheque, and the currency in which the service was paid must be shown. In the absence of a bank or credit card statement, a receipt may be accepted.

Make copies of all submitted documents for your files, as they will not be returned

Send the completed forms and all other required documents:

Quebec :
CanAssistance
Travel Claims Department
1981, McGill College Avenue, Suite 400
Montreal, Quebec  H3A 2W9

Ontario :
CanAssistance
Travel Claims Department
P.O. Box 4439, Station A
Toronto, Ontario  M5W 3Z4

You can send your claim online via our secure website :