The current situation affecting flights in the United States may result in higher-than-usual call volumes. If your travel plans are affected, we recommend contacting your airline first to confirm your flight status and discuss available options.

See our FAQ for quick answers to your questions.

Baggage

BAGGAGE CLAIM

Here’s how to file a claim for baggage insurance:

Complete the claim form

Click here to complete the online form

Claim Form - Baggage Benefit

You will need to submit the duly completed and signed form, along with your claim documents, via our secure site or by mail.

 

 

Ensure you have the required supporting documentation

Compile a list of stolen or dammaged items or, in case of delayed baggage, a list of necessary toiletries and clothing.

Add documents to an ongoing claim

Need to submit additional documents for an existing claim?
Use our secure site to add them quickly and safely.

Submit documents online