Emergency medical care

EMERGENCY MEDICAL CARE FOR CANADIANS

If you are currently travelling please visit the section If you need travel assistance since some expenses need to be pre-approved by the insurer.

Here’s how to file your claim for emergency medical care:

If more than one person received care, you’ll need to complete a claim form for each person.
If the claim involves a person who is a minor, the policyholder or legal guardian must sign the form.

Include any additional relevant documents from the service provider, such as medical reports and lab results.
Invoices for medical care must show the diagnosis and treatment.
Valid proof of payment may include a credit card statement or proof of a deposited cheque, and the currency in which the service was paid must be shown. In the absence of a bank or credit card statement, a receipt may be accepted.

Need to submit additional documents for an existing claim?
Use our secure site to add them quickly and safely.