Wawanesa Life

SUBMISSION OF CLAIM

To submit a claim for fees covered by your travel insurance, identify the type of benefit for which you wish to claim and read the instructions.

Claim forms and instructions

TRAVEL MEDICAL INSURANCE

Select the form associated with your home province

Quebec

Complete the online form

Other

Complete the online form

Travel insurance claim form - Alberta Travel insurance claim form - British Columbia Travel insurance claim form - Manitoba Travel insurance claim form - Ontario Travel insurance claim form - Quebec Travel insurance claim form - Newfoundland and Labrador Travel insurance claim form - Other

Complete the claim form(s) and sign where indicated

If more than one person received care, you’ll need to complete a claim form for each person.
If the claim involves a person who is a minor, the policyholder or legal guardian must sign the form.

Attach all original, detailed invoices

Include any additional relevant documents from the service provider, such as medical reports and lab results.
Invoices for medical care must show the diagnosis and treatment.
Valid proof of payment may include a credit card statement or proof of a deposited cheque, and the currency in which the service was paid must be shown. In the absence of a bank or credit card statement, a receipt may be accepted.

TRIP INTERRUPTION

Step 1 - Complete the claim form and sign where indicated

Complete the online form
Or click here to download the PDF

Step 2 - Attach all supporting documentation.

Ensure ALL supporting documentation is attached:

The claim form FULLY completed and signed

Proof of cancellation from your provider

Copy of all credits and reimbursements already received

Detailed invoices from your providers including their cancellation policies

Proof of payment for the trip (such as a credit card statement)

Airline tickets (if applicable)

If your claim is due to death, illness, etc.:

Letter detailing your version of the events that led to the claim

Based on the event that caused the claim:

Attending physician’s declaration form duly completed and signed by the attending physician of the injured or ill person OR;

Detailed medical report from the attending physician abroad that justifies the necessity to interrupt or extend the trip OR;

Documentary evidence that confirms the reason for the trip interruption or delayed return (e.g.: police report, death certificate, letter from the airline company, damage report. etc.)

Step 4 - Make copies of all submitted documents for your files, as they will not be returned.

Step 5 - Send the completed forms and all other required documents:

Online via our secure website: Submit documents online